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So helpful!

I just had an anger customer today because I was just asking him. What shrimp did he want and he got mad and stormed off I don’t understand why customer thinks that they’re entitle that they can treat us badly

Bro had to go to china to find a 'good' restaurant 💀💀💀

Workplace behavior can be havoc especially harassment of any behavior. It is important to always watch your behavior in your workplace.

I had a lady last night who started yelling at a coworker about a pool table que deposit, in front of customers, after informing and having door staff escort her out, I felt like I should've done more, I really should've asked her if she thought it was okay to belittle someone who doesn't get paid enough, in front of all the people they're serving

Can’t confirm. Telling them I’m happy to help them if they can just please calm down had me being yelled at more, called expletives, and told, “I did 10 years for murder and I’ll do it again” before tipping a drink over the floor and onto my shoes. I think I’ll go looking for other strategies, thanks though.

That's not just letting them vent. This video pays for tbe shipping and fixes the issue... That's if the business is in the wrong, I guess. What about when they are rude and they are either wrong or just in a mood, from life to being in a hurry. As a sweet cashier who only gets complements and job offers from customers for their businesses, I am breaking from all of the rude ones. I could scan, bag, take payment at a self-serve register for them, and they still complain about it being a self-serve machine. I am literally doing the whole thing for a good chunk of customers ... I am watching these videos on my free time to try and stay sane. Learn boundaries that are healthy and most likely won't get me fired for standing up for myself now and then when it gets really bad. I had an old man yesterday comment on my finger tattoo that says love because i only want to get married once. (Very single human here) an this old man told me it could easily turn to hate. Right in front of his wife of 50 years. She gave me a sweet kind of sad smile, but damn.. With rude people, i just have to stop talking. I still give them quality service. It's just a lot more quiet. I will only speak if i need to. Unlike in the beginning when i am bubbly. I love my job. I have pretty good coworkers. Better than other places... This is breaking me of that love...

1. *Customer verbally show its emotion* 2. Try to acknowledge their emotion and then provide potential solution.

Lets me honest, some people should avoid phone centres to work for. Not the job for a lot of people. 😅

Great video, I agree! Ignorance is bliss, I agree with this advert. It all depends on the situation of course and intelligence with how people to tolerate and communicate with very upset people. Not violent customers of course. It is called good customer service skills with the right staff for customer service. But that does not mean, to allow someone to walk in and abuse you or steal goods in a shop because they are too scared to confront a bad person. 😮

This is very difficult. Yet helpful. I can tell it involves hardwork and techniques Been with costumer care for 4months, and have been struggling , getting across difficult costumers. as so grateful to have stumbled across ur channel.😢 very useful information 😊

Clearly a dude who has never worked retail lol

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In the US, customers get violent when you try to calmly handle it, so usually that's when the f around and find out policy comes into play and they get removed from the store or sent to the ER. Had a guy at my work start hitting on people's cars and threatening to assault them because he couldn't back out of his parking space due to the drive-through line.

It not your script is useful or not. It how a company view their staff. In most company, they wont allow us to hang up or walk away

At least I understand the difference between Empathy and Sympathy now :) , I am big fan of your videos from past 5 years.

That's not the right way

What if you can't send a gift voucher?

wow.. disagree with the opening.. Why are we assuming that the employees did something wrong to start? Cause someone made a mistake and then someone else made a mistake? Nope , some people are just naturally rude.

I take another approach. Seems like too much of this makes for a case where bad behavior towards professionals is ok and acceptable. It is not. We are adults. So when you come to me and need help, and proceed to harass me verbally. You get no help and you also get to leave either willfully or with assistance from law enforcement. This results in one of the following. Either the person leaves and decides not to change and will not get what they want/need. Or they change and realize that behaving in such a way will keep them from what they want/need and they will change their behavior.

With my job, if the cx is talking to me nothing will make them happy & there is nothing we can do to fix it. I work for a 3rd party and I’m just the middle man. I get called everything but a little blue bicycle and I have to sit there and allow it. People just need to learn respect. And if you’re someone who acts like a jerk and takes it out on people just trying to make honest money 🖕

😊

telling an angry person to calm down is NOT a good strategy- it escalates them

The fundemental training is and I strongly feel this we have his money now just dick him around that's the long and the short of it they don't care never have never will

Being called names like "moron" shouldnt be ignored, I'm sorry. Sometimes, replying as politely as shown in the video makes us seem like "robot workers" and rude people think that they can keep talking like that with no consequences. No Brenda, you're either going to address me as a fellow human being or you can go home and kick a wall with a toothpick under your toenail.

So what do i do if they just insult me for no reason or are purposefully trying to disturb the peace in the work place? Or what do i do if the problem was there fault and not mine?

This was the most direct and professional solution I have found.

I can tell the person that made this video doesnt work pharmacy, we get so much abuse and there are so many things we cannot control, like meds out of stock and Doctos not sending the prescriptions

Ok

FULL VIDEO

🎉 great job did you design the video with Canva ?

Passing on customer feedback is crucial for business growth. It allows organizations to address concerns, improve products/services, and deliver exceptional experiences. Embrace feedback to nurture customer loyalty and drive success.

I think once the customer gets verbally abusive and calling people "moron" they have crossed a line. A person can very well be frustrated - who hasn't. We all know what it feels like when a business makes mistakes etc. But once a line is crossed to harassment and bullying , the customer can go outside and find a pile of rocks to kick.

This is so false lmfao. Just because a customer is angry or rude, it doesnt mean someone made a mistake. Most of the time customers are just entitled brats.

great content, unfortenatelly this is almost never applied to the real worl... because when you raise to your supervision they don care at all... so now you have to contact the customer with sorry nothing that we can do here...

This culture is exactly why we have a problem in the customer service industry, we apologise after being spoken to like garbage and now it’s just considered acceptable for people to be unnecessarily rude, well I certainly won’t tolerate it, I simply explain that to the customer that if they’re going to continue speaking that way they will have to leave. I’m over it.

Great info here, we really suffer with angry customers

This is true

Easier said than done, some are stupid to the core and think they're slave owners or something

En español

Oh I wish we could say that. Where I'm workin' at the moment makes me speak to people from all over the country, and the worst part is that we CAN'T say anything to them! Because they record the whole conversation all the time and will screw you up for the littlest things. Not to mention, our bosses are jerk.

I work in Admissions for a university. We are usually abused when we get applicants cheating the admissions test… 😂😂😂😂😂 I honestly don’t know how to handle these people 😂😂😂😂😂

Good

These cartoons are educative and funny

Is the narrator the same one from Kurzgesagt?

Hello 👋 Nice Informative Video Thanks for Sharing With Us 😊 Greetings

Great script for my boss

Hi. This was a training video you got at work isn't it? Yeah, me too. Thanks for stopping in the comments section.

Good in theory but impossible on the practice. I work in Chat Customer service and you need to take two chats at the same time for most of your shift. It's just not possible to fullfil all the metrics of the client. Most of your time in the case goes to document and almost nothing on the procedures. It's awful when you have angry customers and then the supervisors who are there just to judge you and not really help you. At the end you will be affected, because of the metrics, the overwhelming amount of chats. But no worries, because your supervisors " will be there to support you"

This would never work in the US. The customer will get even more mad and possibly attack.